Filing Claims

If you are not sure which application to file and:

• you are a tenant, go to Help for Tenants
• you are a landlord, go to Help for Landlords

Get more information about the application and hearing process.

Rent Changes

The landlord can increase the rent once every 12 months. The landlord has to give the tenant a 90 day written notice of the increase. There are some exemptions to these rules, for example tenants paying rent-geared-to-income in a social housing unit.

In most cases, a landlord can usually only increase a tenant’s rent by the guideline set each year by the Ministry of Housing. However, there is no limit on the amount of a rent increase for rental buildings first occupied for residential purposes on or after November 1, 1991.

For more information, see the brochures for Rent Increase Guidelines. 

Rent Collection

If a tenant does not pay rent on the date that it is due, the landlord can give the tenant a Notice to End a Tenancy Early for Non-payment of Rent the day after the rent was due. If a tenant pays rent monthly, this notice gives the tenant 14 days to pay the rent due or to move out. If the rent is not paid, and the tenant does not move, the landlord can apply to the LTB for an order that:

• requires the tenant to pay the rent that is owing, and
• evicts the tenant if they do not make the entire payment by a deadline.

For more information, see the brochure: If a Tenant Does Not Pay Rent.

Maintenance & Repair

Talk to your landlord first about the problems. Put the problems in writing and give the list to the landlord or the person who takes care of maintenance (for example, to the superintendent or property manager).

If the landlord refuses to do the repairs or you think that the landlord is taking too long to deal with the problems, see the brochure: Maintenance and Repairs.